To all my readers, I not only look out for “hidden gems” in SL, but I feel it is AS important to report to you when there is something wrong with a store, or provider. As you probably know, I have blogged many times about the great shoe designs of BSD Design Studio. I am a VIP group member, decadent shopper and also frequent discount events BSD participates in to find buys for my readers.
This past weekend, I purchased two BSD iPad cases from Lyfe of Style discount event. I was surprised when the folders were empty, only supplying an LM to the main BSD store. I wrote a notecard to owner & creator, BabyChampagne Sass, with my SL transaction history explaining the situation. Ms. Sass instructed me to use her redelivery terminal at the main store, which unfortunately didn’t work.
I wrote 5 notecards to BabyChampagne Sass receiving no acknowledgement. Today, Ms. Sass im’d me in an angry hostile manner, blaming my viewer (or me) for her vendor problem. BabyChampagne had previously blamed SL for a ‘bug,’ the Lyfe of Style vendor, my viewers, or me, never once taking responsibility. Her attitude and lack of customer service has poisoned my love for her designs. Ms. Sass DOES NOT value her clients because she will not stand behind her product.
Please beware when shopping at BSD!
Below are the pics I took of the non-rezzed iPad “apple” case (in the middle, grey item) and the rezzed “grey croc & feather” cases I purchased (feather is top & grey croc is bottom). I also included the im history as well as the notecards.
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im today, August 7, 2013
[2013/08/07 12:27] gloriasilverstone: Sent you another NC about the iPad cases (apple & grey croco) that I purchased at Lyfe of style. You never sent me the grey croco and the apple doesn’t rezz in. I will send you daily NC until you fix this issue.
— End of Log —
[15:59] BabyChampagne Sass: Sent u already
[15:59] gloriasilverstone: I never received anything.
[16:00] BabyChampagne Sass: N i think u need u re install viewer .this only happen to u
[16:01] BabyChampagne Sass: Your viewet capped all offine items n nc .i sent u tgrwe times n the gifts n there are threety ppl buy n no problem
[16:01] gloriasilverstone: I updated my viewers. You never sent me the grey croco iPad case and the apple doesn’t work. You were the one who told me that there was a problem in SL.
[16:02] BabyChampagne Sass: I sent u again n this os the last time
[16:02] gloriasilverstone: “threety ppl buy n no problem”- What does this mean?
[16:02] BabyChampagne Sass: Thirty ppl buy
[16:02] BabyChampagne Sass: I sent thrugh my phone
[16:02] BabyChampagne Sass: I m working in rl
[16:04] gloriasilverstone: Got the grey croco
[16:04] gloriasilverstone: Please send the apple
[16:05] BabyChampagne Sass: Can u wait?;
[16:05] BabyChampagne Sass: It id phone mode
[16:06] gloriasilverstone: I purchased the items on 8/4/13 and today is the first time I spoke to you after 5 NC and no reply.
[16:06] gloriasilverstone: The apple does not rezz
[16:07] gloriasilverstone: The apple iPad case is grey and no good. Refund my money.
[16:07] BabyChampagne Sass: I told u millions tims i sent u thrwe tims already n nc
[16:07] BabyChampagne Sass: U r haunting me
[16:08] gloriasilverstone: I received one reply from you in an NC
[16:08] gloriasilverstone: You blamed SL or me
[16:08] gloriasilverstone: The item is no good
[16:08] BabyChampagne Sass: I m losing patience
[16:09] gloriasilverstone: Today is the first time you sent me the item I purchased, grey croco
[16:09] BabyChampagne Sass: Othetr cusromers have nooooo peoblem .it is only sl bug
[16:09] BabyChampagne Sass: Or u
[16:09] gloriasilverstone: I told you the apple iPad doesn’t rezz
[16:09] gloriasilverstone: How is it that the grey works and the apple doesn’t?
[16:09] BabyChampagne Sass: N my company sold this item more than 1000
[16:09] BabyChampagne Sass: No problem only u
[16:10] gloriasilverstone: Your company sold the apple Ipad to more than 1000 customers with nothing in the folder from the Lyfe of style discount event, that is horrible
[16:10] BabyChampagne Sass: N it is not fair for keeping my time n keeping sending u somthing wortj 200l n now only 70l .really
[16:11] BabyChampagne Sass: I think my time is more than 70 l
[16:11] gloriasilverstone: You never sent me the grey croco until today
[16:11] BabyChampagne Sass: It is only u
[16:11] gloriasilverstone: The apple ipad case doesn’t rez in
[16:11] gloriasilverstone: i sent you a picture of the apple ipad case not rezzed in
[16:11] BabyChampagne Sass: I sent u miilion times only u viwere kept n good buy
[16:12] gloriasilverstone: What about my time doesn’t that matter to you as a business person in SL?
[16:12] gloriasilverstone: “only u viwere kept n good buy”- What does this mean?
[16:15] gloriasilverstone: If you don’t refund my 75L I will make this public on my blog. It is the principle. it is dishonest to cheat a customer and then blame them. Your hostile manner and lack of response tells me that you don’t care about your customers. I work in RL, I have a life and my time should be considered as valuable as yours.
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Notecard history starting 8/4/13 to 8/7/13
Notecard #5: (8/7/13)
I’m resending you the below notecard from yesterday, August 6, 2013 because I never received the grey croco iPad case I purchased and the apple case is still not rezzed in. Furthermore, I never received a notecard from you to acknowledge you got the NC and will send me the iPad case or refund my money.
I’m a member of your group, purchase almost everything you design and blog your creations multiple times a week. I love your designs and find this incident to be a great misfortune. I will continue to send you daily notecards UNTIL you send me the two items I purchased OR refund my 150L.
Gloria
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Notecard #4: (8/6/13)
I tried Firestorm, Singularity, Second Life Viewer and Phoenix. I cleared my cache and downloaded updated version of the viewers. I am still not able to get the iPad Apple case to rezz in. I never received the grey croco iPad case.
Not sure why this has become such an issue but I think it’s horrible customer service that we are on the four notecard and I still don’t have the original items I purchased. Send me my items, or refund my money.
Gloria
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From BabyChampagne Sass: (8/6/13)
there has been SL bug these few days , some store owners kept recieving notecard about things can’t rezz.. due to their sl testing new viewer, please try relog and clear cache.. the items can be rezzed just the sl has bugs these days . .
and i sent u the grey croco agian.
try use firestorm or new official viewer. if u are using the beta ones , try relog and clear cache. thanks
______________________
Notecard #3: (8/5/13)
Hello again,
The iPad apple bag does not rez in. Below is a picture. I have tried on a number of different sims but it won’t rez in.
Furthermore, I also purchased the grey croco. I never received the grey croco. You sent me feather and apple. I already own feather and apple won’t rez in for me. Please see the transaction history below and resend the proper iPad cases I purchased.
This has truly been such a hassle.
Gloria
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Notecard #2: (8/4/13)
Hi again,
I went to the main store location and tried to get the redelivery terminal to send me my ipad cases, but the terminal does not have my purchases from this morning (below). Please send me the items I purchased.
Gloria
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Notecard #1: (8/4/13)
Hi,
I purchased two iPad case at Lyfe of Style discount house this morning, Sunday, August 4, 2013 and nothing was inside the folder but a LM to your main store. Will you please send me my iPad cases. Transaction history below.
Thank you,
Gloria Silverstone
iPad Case Purchase #1:
DATE: 08/04/2013
TIME: 09:47:32
ID: 73e154e4
Destination: BabyChampagne Sass
Object: Sale
Region: Duke Island
Description: {{BSD Design Studio}}my ipad case apple
PAYMENT: L$75
iPad Case Purchase #2:
DATE: 08/04/2013
TIME: 09:47:28
ID: aa857187
Destination: BabyChampagne Sass
Object: Sale
Region: Duke Island
Description: {{BSD Design Studio}}my ipad case grey croco
PAYMENT: L$75
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Gloria Silverstone 